eMoney Wins Three Stevie® Awards for Sales & Customer Service

We’re excited to share that we’ve received three 2024 Stevie® Awards for Sales & Customer Service in the following categories:

• Achievement in Customer Experience (Silver)
• Contact Center Professional of the Year (Bronze)
• Customer Service Leader of the Year (Bronze)

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. This year’s Stevie® Awards for Sales & Customer Service received more than 2,300 nominations.

Alex Rivera, VP of Call Center Support, Eric Carroll, Director of Client Service, Eric Wozniak, Supervisor, Client Support, and Thomas Binkley, Director, Technical Support attended the Stevie Awards gala banquet on Friday, April 12 at the Bellagio in Las Vegas to proudly represent eMoney.

“At eMoney, our innovative wealth planning platform continually adapts to meet our clients’ evolving needs. It’s our mission to not only provide top-notch technology but also unparalleled service and support to help our clients thrive,” said Frank Tropiano, Head of Client Services. “Each member of our Client Support team plays a crucial role in delivering this commitment daily, and I couldn’t be prouder of this team’s accomplishments,” added Tropiano.

Industry-leading Customer Support

Due to the efforts made by the Client Support team, eMoney consistently sees positive customer satisfaction scores, including:

• 97% of interactions with an eMoney Client Support rep were either awesome or good.
• Customers that contacted eMoney’s Client Support said that their issue was resolved 92% of the time.
• 93% of customers said they only had to contact eMoney one time to get their issue resolved.