IT Corp Ops is excited to roll out an optional new home page for the Service Portal beginning Monday, Aug. 25. Based on your feedback, the team identified new ways for you to access services and records on the portal. New features include:
- A new service catalog: Allows you to browse through catalog items by category or all at once. You can also favorite catalog items that you use frequently. When there are no filters or when you select “All Services,” you will see featured catalog items and any that you marked as favorites.
- A new table to find your tasks easier: A new table with several tabs allows you to see your tasks or your team’s tasks and acknowledgments. There is a new filter that enables you to filter by active or inactive tasks. You can also right-click to filter out items or display matching items. You can then export your filtered list.
- Additional header links: Find policies and KnowledgeBase articles, open tasks, create a new incident, or access the technician’s view (back-end) of the portal.
- A new footer: The footer has been overhauled to provide quick links to Service Portal pages, People Experience pages, and Marketing pages. The Corp Ops team room and KnowledgeBase articles are also accessible there.
- Patch updates: This section also received a facelift and can be viewed as a week or monthly calendar.
Click here to view images of the newly enhanced Service Portal.
We are always working to improve the experience of the service portal and welcome your feedback on the new home page.
Questions? Please contact CorpOps using the IT Operations – Public > CorpOps channel on Teams.
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