EOY 2022

Hit 100,000
Users

Hit 100,000 Users

Thanks to a deal with NY Life in May, we exceeded 100,000 users on the eMoney platform. We've added more than 6,000 new users this year, bringing our count to over 103,000. This total indicates a 28% increase in user growth since 2020!

New CEO & Expanded
Leadership Team

New CEO & Expanded Leadership Team

In August, Susan McKenna was appointed as eMoney’s CEO. Tom Sullivan joined us in June as our new head of product and the leadership team expanded with the addition of Rachel Eccles (SVP, Marketing) and Morgan Jones (SVP, Sales). This new mix of experience complements our tenured leadership team, ensuring we are set up for success.

Refreshed Core Values

Refreshed Core Values

As a result of the culture survey results and the shift to a remote-first work environment, we updated and condensed the core values to be reflective of our current culture.

Click here to view/download our core values PDF

More Opportunities
to Connect

More Opportunities to Connect

We hosted more than a dozen internal events with recurring opportunities for employees to connect every month:

Meet the Teams (Financial Planning, Legal, Risk and Compliance, & Total Rewards)
Career events
Internal Career Moves, Strategic Career Management Workshop, Reengineer Your Personal Brand, Fireside Chat: Career Development and Growth
Peer-to-peer coffee talk
CLT office hours

Executive Insights with Wendy John
Virtual paint night
Virtual cookie baking and cocktails
Movement challenge
Wrapping Up the Holidays with FPG
401(k) and Retirement Planning Workshop
Resuming Student Loan Payments Webinar

Product Updates,
Releases & Service
Improvements

Product Updates, Releases & Service Improvements

Successfully implemented more than 40 feature updates and releases in 2022, including:

Launch of Explore Mode
Monte Carlo solvers / Longevity Risk Analysis
Added “What-If” capabilities and incorporated more interactive reports to Decision Center
Continued aggregation work and as a result reduced the service tickets and issues related to connections by about 35%

Key Client Wins

Key Client Wins

2022 was another successful year with solid performance across Advisor and Enterprise Sales thanks to the collaboration between Marketing, SDRs, Sales Operations, Finance, and many others. The teams won and closed more than 5,500 deals; we're trending to end the year at 105% to goal thanks to key wins like Transamerica, Rockefeller, and Sageview. Collaborate Planning Services, our in-house planning team, also expanded into the enterprise market, signing three enterprise deals (Hightower, Sanctuary Wealth, IFP), with a fourth nearing the finish line (Prudential).

In addition to the continued success of our sales teams, we’ve also had great success in retaining our existing customers. Through strong cross-functional partnerships and collaboration with Engagement & Adoption, Sales, Finance, Legal, FPG, Retention Marketing, Client Implementation, CSM, and Training, we’ve retained our “Top 50” enterprise relationships throughout 2022 and implemented novel and effective approaches to ARR preservation – a few examples include LPL, Mass Mutual, Sun Trust, Voya, Lincoln Investment Planning, and People’s Bank and Country.

Most Attended
Summit Ever!

Emoney Summit 2022

Highest attendance at an eMoney Summit… EVER

In its ninth year, the 2022 eMoney Summit was the largest one…ever! We hosted our third virtual and most attended Summit to date with 1,157 registrants, 1,103 attendees, 4 sponsors, 113 prospects and 7 industry reporters engaging in all the fun.

3 Industry Award
Wins in 2022

3 Industry Award Wins in 2022

eMoney won three industry awards in 2022 – which include:

Fintech Breakthrough Awards (Best Wealth Management Company)
Wealth Management Industry Awards (Financial Planning)
Stevie Awards
Rose Adlam – Supervisor, Technical Support for being recognized as the Back-Office Customer Service Professional of the Year

Talent Acquisition &
Employee Growth

TALENT ACQUISITION
& EMPLOYEE GROWTH

eMoney experienced yet another strong year for talent acquisition and employee growth – improving the candidate and new hire experiences.

Onboarded more than 118 external new hires, hired 16 co-ops and interns, promoted more than 75 employees, assisted in the transition of 9 employees into new roles, and awarded more than two thirds of supervisor, manager, and director roles to women, increasing the diversity of our leadership.
Launched a new onboarding program for new hires in DIG – improving the employee experience and retention.

Launched Speech-Enabled
IVR

Launched Speech-Enabled IVR

Launched Speech-Enabled Interactive Voice Response (IVR)

Our goal is to make it easy for our clients to do business with us by routing them to our award-winning support representatives as quickly as possible. Now clients have access to an improved experience within our phone system when contacting Client Support.

Keeping Clients First:
A List To Be Proud Of

Keeping Clients First

We’re committed to enhancing the eMoney experience for new and existing clients. We demonstrated our value through many projects, including:

Onboarded 6 new enterprise clients including Transamerica, NYL, WSFS and AIG / Valic.
Bulk migrated approximately 170,000 advisor and end-client users, collectively, as a result of several client mergers and acquisitions.
420,000 facts for 33,544 clients were updated by Data Entry team.
Received 485K clicks by 39K advisor site users and 67K client site users for online help resources.

Rolled out 11 new Knowledge Base courses – which received more than 158K clicks.
Closed 4,100 cases for 120 home office clients.
Facilitated 840 training sessions for 6K+ users.
Conducted 10K+ coaching calls for 4K+ advisors.
Issued 6,137 CE credits as a result of 14 CE webinars – facilitated by our in-house team of financial professionals and subject matter experts.

Project Bonfire:
It’s not what you think

PROJECT BONFIRE

It’s not what you think…

Members from Billing Operations, Accounting, Facilities, and Legal scanned nearly 28,000 paper contracts (wow!) so they are digitally available – a massive effort focused on efficiency and compliance.

Jira/Confluence
Cloud Migration

JIRA/CONFLUENCE CLOUD MIGRATION

Successfully migrated Jira/Confluence to the cloud.

A cross-functional team spent months diligently working to successfully convert Jira and Confluence to a cloud-based instance – which was completed in November 2022. There’s not enough room on this webpage to thank all the people involved in this critical project!

Reaching Budget
& Revenue Goals

Reaching Budget and Revenue Goals

Driving toward the bottom line, our budget and revenue goals were supported by:

Disciplined expense management supported by improved transparency into headcount and key cost drivers.
Order Operations closed 9,989 cases – up 18% vs. 2021.
Billing Team closed 13,356 cases – up 31% vs. 2021.
Revamped the quote to cash workflow – set to go live in Q1 2023.
Successfully completed the enablement of rebranding the Growth Package to eMoney Engage Package, our first pricing increase ever…just to name a couple.

Clients Are Happy

Clients Are Happy

Research conducted throughout the year shows how our clients feel about working with us. The results are great!

Client satisfaction hit 96%
91% saw improvement in business efficiency by saving time, money & resources
91% say clients are more satisfied because of eMoney
79% saw a return on investment in less than 12 months
Our NPS score—a client's likelihood to refer someone to eMoney —has increased 14 points over last year